Terms and Conditions
1. Acceptance of Terms
By accessing SARAGAME, placing an order, or purchasing any product, users acknowledge that they are fully aware of and accept the following terms and conditions. These regulations are established to ensure transparency in transactions and to protect the security of all parties involved (the buyer, the seller, and the platform).
2. Nature of Products & Platform Role
SARAGAME operates strictly as an intermediary platform facilitating the buying and selling of digital goods, including gaming accounts, in-game items, skins, and digital services. While we enforce strict verification for sellers, the ultimate responsibility for the maintenance and security of the digital assets post-delivery and post-warranty rests entirely with the buyer.
3. In-Game Items, Skins, and Digital Goods (New)
For the purchase of in-game items (e.g., CS2 skins, TF2 Keys, Rust items):
Accurate Information: Buyers are responsible for providing the correct Steam Trade URL or equivalent account link. SARAGAME is not liable for items sent to an incorrect URL provided by the buyer.
Trade Holds: Buyers must ensure their account is eligible for trading (e.g., having Steam Guard Mobile Authenticator active for at least 15 days). Delays caused by the buyer's account restrictions (Trade Holds) are not the responsibility of the platform or the seller.
Finality of Sale: Once a digital item or skin is successfully transferred and accepted in the buyer's inventory, the transaction is considered 100% final. No refunds or returns are accepted for successfully delivered in-game items.
4. Warranty and Testing Period (For Game Accounts)
All game accounts purchased from the website come with a 72-hour (3-day) testing period, starting from the exact moment of delivery.
Buyer’s Responsibility: Within this 72-hour window, the buyer must verify all account details (level, skins, rank). Following verification, the buyer must secure the account by changing the password and activating Two-Factor Authentication (2FA).
Expiration of Warranty: After 72 hours, the order is considered complete. No subsequent claims regarding account recovery or discrepancies will be entertained by the platform.
5. Refund Policy
Refunds are only permissible under the following specific circumstances:
Product Discrepancy: The details of the delivered account significantly differ from the seller's description.
Banned Prior to Delivery: The account was banned before the buyer gained access.
Non-Delivery: The seller fails to deliver the product within the specified timeframe.
⛔️ No refunds will be issued under the following conditions:
Buyer’s remorse or changing their mind after delivery.
The account gets banned due to the buyer using cheats, engaging in toxic behavior, or violating game rules.
Accidental purchases (e.g., buying a PlayStation account instead of an Xbox account).
6. Voiding the Warranty
Engaging in any of the following actions during the 72-hour testing period will immediately void the warranty and negate any right to a refund:
Using any form of cheating tools, hacks, or third-party modifications.
Changing the account's primary email without prior coordination (if the original email was provided).
Attempting to make in-game purchases using stolen, unauthorized, or hacked credit cards.
7. Cryptocurrency Payments and Volatility (New)
For transactions completed using cryptocurrencies:
If a refund is approved, the refund amount will be calculated based on the Fiat value (USD/EUR) of the product at the exact time of the original purchase, regardless of current cryptocurrency market fluctuations.
Network transaction fees (Gas fees) and payment gateway processing fees are non-refundable and will be deducted from the final refund amount.
8. Seller Payout & Anti-Fraud Policy (New)
To ensure maximum security for buyers:
Funds from a successful sale will be placed on Hold in the seller's dashboard until the 72-hour buyer warranty period is completed without disputes.
Account Recovery Fraud: If irrefutable evidence shows a seller has maliciously recovered/reclaimed an account after a successful sale, the seller’s account will be permanently banned, all existing funds in their wallet will be confiscated to refund the victim, and their KYC details will be blacklisted.
9. Third-Party Terms of Service Disclaimer (New)
Buyers acknowledge that the purchasing, selling, or sharing of gaming accounts may technically violate the Terms of Service (ToS) of certain third-party publishers (e.g., Valve, Sony, Microsoft, Epic Games). SARAGAME acts solely as a secure escrow service. We are not liable for any account suspensions, bans, or restrictions imposed by the original game developers outside of our 72-hour warranty window.
10. Anti-Chargeback Policy (New)
SARAGAME has a zero-tolerance policy against friendly fraud. Filing a Chargeback or payment dispute with a bank, credit card issuer, or PayPal after successfully receiving a digital product is considered fraudulent activity. Engaging in such behavior will result in an immediate and permanent ban from the platform, and the user's KYC data, IP logs, and delivery proofs will be submitted to the payment gateways and relevant authorities.
11. Identity Verification (KYC) and Dispute Resolution
KYC: The website reserves the right to request identity verification (government-issued ID and payment card matching) for high-value orders or suspicious transactions. Refusal to comply will result in order cancellation.
Disputes: Any disputes must be submitted via a support ticket within the 72-hour warranty window. SARAGAME’s arbitration team will review the evidence, and their final verdict shall be binding for both buyer and seller.
